Returns Policy
RETURNS POLICY - NON PERSONALISED PRODUCTS
If you change your mind
If you change your mind, you can return a non-personalised product to us within 14 days of delivery and receive a full refund minus delivery costs. Please contact us as soon as possible at clive [at] apopofapplique.co.uk if you wish to return a product.
The product must be returned in its original condition and packaging. You are responsible for returning the product to us in a new and unused condition and in the original packaging, and at your own cost and risk. You have a legal obligation to take reasonable care of the product while in your possession. Your refund will be made within 14 days of us receiving the product.
Returns should be made to the following address: A Pop of Appliqué, 16 Kew Foot Road, Richmond, Greater London, TW9 2SS. We cannot accept responsibility for any goods lost in transit if you do not use a secure method of posting.
If the product is faulty or damaged
If your product is faulty or damaged, please contact us as soon as possible at clive [at] apopofapplique.co.uk so we can help. Where possible provide photographs of the damage or fault, so we can arrange for a replacement, repair or refund for you. You can cancel your contract and return the product to us within 14 days of delivery to receive a full refund including delivery costs.
When returning a damaged or faulty product, it must be returned in its original condition and packaging. You are responsible for returning the product to us in a new and unused condition and in the original packaging. You have a legal obligation to take reasonable care of the product while in your possession. Your refund will be made within 14 days of us receiving the product and will include the original delivery costs and reasonable return costs incurred by you.
Returns should be made to the following address: A Pop of Appliqué, 16 Kew Foot Road, Richmond, Greater London, TW9 2SS. We cannot accept responsibility for any goods lost in transit if you do not use a secure method of posting.
RETURNS POLICY - PERSONALISED PRODUCTS
Contracts for personalised products made specifically for you will NOT be cancelled or refunded unless faulty or damaged. These products are produced to your specification. Personalised products include, but are not limited to, pet blankets which have a pet's name added, and Custom Design pet blankets using a pet's photograph(s) provided by you as a guide.
As a customer, you may cancel the contract for any personalised product within 14 days of receiving the product if the product is damaged or faulty. Please contact us as soon as possible at clive [at] apopofapplique.co.uk so we can help. Where possible provide photographs of the damage or fault, so we can arrange for a replacement, repair or refund for you.
When returning a damaged or faulty personalised product, it must be returned in its original condition and packaging. You are responsible for returning the product to us in a new and unused condition and in the original packaging. You have a legal obligation to take reasonable care of the product while in your possession. Your refund will be made within 14 days of us receiving the product and will include the original delivery costs and reasonable return costs incurred by you.
Returns should be made to the following address: A Pop of Appliqué, 16 Kew Foot Road, Richmond, Greater London, TW9 2SS. We cannot accept responsibility for any goods lost in transit if you do not use a secure method of posting.
Your right to review personalised products before completion
When ordering a Custom Design pet blanket, you are entitled to review your product in advance of completion. It is your responsibility to communicate to us, once you have placed your order, that you wish to review your Custom Design before completion. You can contact us by email at clive [at] apopofapplique.co.uk.
At your request, we will email you from clive [a] apopofapplique.co.uk with photographs of your Custom Design before the Appliqué stitching and decorative detailing has been applied. It is your responsibility to provide feedback on your Custom Design in advance of completion. If you confirm you are happy with the design, we will complete and dispatch your order. If you confirm that you are not happy with the design, we will either amend it based on your feedback or cancel your order and provide you with a full refund within 14 days.
Once we have completed and dispatched your custom order, refunds are only available if the product is damaged or faulty. If you have any questions or concerns relating to this, please contact us before placing any orders.