Terms and Conditions

Before placing an order on the apopofapplique.co.uk website, please review these terms and conditions carefully. If you do not agree with these terms and conditions please do not place an order on our website.

This website is owned and operated by A Pop of Appliqué. A Pop of Appliqué is a trading name and brand of K-C Designs.

Our Registered Address is A Pop of Appliqué, 16 Kew Foot Road, Richmond, Greater London, TW9 2SS.

These terms set forth the terms and conditions under which you may use our website and services as offered by us. They will apply to the purchase of any product by you, the Customer, from A Pop of Appliqué, the Supplier, with an email address of clive [at ] apopofapplique.co.uk.

YOUR RIGHTS AND RESPONSIBILITIES AS A CUSTOMER

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it; and (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item by completing the check-out payment process. You must be at least 18 years old to enter into any agreement.

In the case of personalised items, you agree to provide all relevant information and files in a timely manner. You acknowledge that delay or failure to provide all relevant information or files will result in delay to your personalised product, which may involve changing the delivery date, or cancellation of your order with a full refund available within 14 days.

PRODUCT DESCRIPTIONS AND AVAILABILITY

We endeavour to show products on the website and in any marketing materials as accurately as possible. Despite this, slight variations may occur. For example the colour of the product may vary in accordance with the settings of your computer, monitor, software or printer from the colour of the actual product you receive.

All sizes of products specified on the website are approximate only. As our products are handmade, their actual sizes can be up to 2cm larger or smaller than specified on the website.

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

DELIVERY

Delivery will be made to the address specified when you complete the order. We use a tracked delivery service so your product can be tracked from dispatch to delivery. We aim to fulfil your order by the approximate delivery date provided or within the delivery period set out in the product description or, if no delivery date is specified, then within a reasonable time of the date of order, unless there are circumstances beyond our control which prevent us from doing so. Fabrics can sometimes be delayed and creation of our handmade product range can be affected by this. In the event of our products being held up we will contact you to let you know if we are having problems getting an item to you by the specified delivery date.

PRICE AND PAYMENT

The price of any product will be as quoted on our site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due at online checkout. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already received payment.

It is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We are under no obligation to provide a product to you at an incorrect price, even after we have sent you a confirmation, if the pricing error is obvious and could have reasonably been recognised by you as a mis-pricing. In such instances we reserve the right to cancel your order and provide you with a full refund within 14 days.

As a Customer, you confirm that the credit/debit card or digital payment service e.g. Apple Pay, that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the issuer. If the issuer of your payment card or service refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

RETURNS AND REFUND POLICY - NON PERSONALISED PRODUCTS

If you change your mind

If you change your mind, you can return a non-personalised product to us within 14 days of delivery and receive a full refund minus delivery costs. Please contact us as soon as possible at clive [at] apopofapplique.co.uk if you wish to return a product.

The product must be returned in its original condition and packaging. You are responsible for returning the product to us in a new and unused condition and in the original packaging, and at your own cost and risk. You have a legal obligation to take reasonable care of the product while in your possession. Your refund will be made within 14 days of us receiving the product.

Returns should be made to the following address: A Pop of Appliqué, 16 Kew Foot Road, Richmond, Greater London, TW9 2SS. We cannot accept responsibility for any goods lost in transit if you do not use a secure method of posting.

If the product is faulty or damaged

If your product is faulty or damaged, please contact us as soon as possible at clive [at] apopofapplique.co.uk so we can help. Where possible provide photographs of the damage or fault, so we can arrange for a replacement, repair or refund for you. You can cancel your contract and return the product to us within 14 days of delivery to receive a full refund including delivery costs.

When returning a damaged or faulty product, it must be returned in its original condition and packaging. You are responsible for returning the product to us in a new and unused condition and in the original packaging. You have a legal obligation to take reasonable care of the product while in your possession. Your refund will be made within 14 days of us receiving the product and will include the original delivery costs and reasonable return costs incurred by you.

RETURNS AND REFUND POLICY - PERSONALISED PRODUCTS

Contracts for Personalised products made specifically for you will NOT be cancelled or refunded unless faulty or damaged. These products are produced to your specification. Personalised products include, but are not limited to, pet blankets which have a pet's name added, and Custom Design pet blankets using a pet's photograph(s) provided by you as a guide.

As a customer, you may cancel the contract for any personalised product within 14 days of receiving the product if the product is damaged or faulty. Please contact us as soon as possible at clive [at] apopofapplique.co.uk so we can help. Where possible provide photographs of the damage or fault, so we can arrange for a replacement, repair or refund for you.

When returning a damaged or faulty personalised product, it must be returned in its original condition and packaging. You are responsible for returning the product to us in a new and unused condition and in the original packaging. You have a legal obligation to take reasonable care of the product while in your possession. Your refund will be made within 14 days of us receiving the product and will include the original delivery costs and reasonable return costs incurred by you.

Returns should be made to the following address: A Pop of Appliqué, 16 Kew Foot Road, Richmond, Greater London, TW9 2SS . We cannot accept responsibility for any goods lost in transit if you do not use a secure method of posting.

Your right to review personalised products before completion

When ordering a Custom Design pet blanket, you are entitled to review your product in advance of completion. It is your responsibility to communicate to us, once you have placed your order, that you wish to review your Custom Design before completion. You can contact us by email at clive [at] apopofapplique.co.uk.

At your request, we will email you from clive [a] apopofapplique.co.uk with photographs of your Custom Design before the Appliqué stitching and decorative detailing has been applied. It is your responsibility to provide feedback on your Custom Design in advance of completion. If you confirm you are happy with the design, we will complete and dispatch your order. If you confirm that you are not happy with the design, we will either amend it based on your feedback or cancel your order and provide you with a full refund within 14 days.

Once we have completed and dispatched your custom order, refunds are only available if the product is damaged or faulty. If you have any questions or concerns relating to this, please contact us before placing any orders.

COMPLAINTS

In the event you wish to make a complaint, please contact us as soon as possible so we can help resolve the issue for you. Please email clive [at] apopofapplique.co.uk and we will aim to respond within 3 working days. We will always try to find the best solution for our customers.

PRIVACY AND PERSONAL DATA

A Pop of Appliqué respects your privacy and complies with UK General Data Protection Regulation. Personal data will be used solely for the purpose for which the information is being collected. Personal data will be processed only for the purposes identified. Your personal data will be held securely. Please see our Cookie & Privacy Policy for more information.

As the copyright owner, A Pop of Appliqué reserves the right to publish, share and display, in full or in part, any product created for you, the Customer. This includes, but is not limited to, publication on our website, social media channels and on digital and physical marketing materials, merchandise or product ranges.

GOVERNING LAW

This agreement is governed by English Law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

A Pop of Appliqué owns and controls all of the copyright of all products and all other intellectual property rights of the website, including, without limitation, products, designs, images, text, graphics, logos, trademarks, copyrights, photographs, audio, videos, and all Intellectual Property Rights related thereto. These are the exclusive property of A Pop of Appliqué. Nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, reproduce in any format or on any material, adapt, edit or create derivative works thereof.

INDEMNIFICATION AND LIMITATION OF LIABILITY

You agree to indemnify and hold A Pop of Appliqué harmless from any demands, loss, liability, claims or expenses (including legal fees), made against us by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website. To the maximum extent permitted by applicable law, in no event shall A Pop of Appliqué, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

OUR RIGHT TO UPDATE THESE TERMS AND CONDITIONS

We have the right to revise and amend these terms and conditions from time to time to reflect changes, inter alia, in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You are subject to the policies and terms and conditions in force at the time that you order products from us.